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Frequently Asked Questions

How to create Account on www.dnscreative.in?

You can set up your account on www.dnscreative.in by following a single step.

  • Click 'Login' at the top of the page.
  • Enter your mobile number and click 'Send OTP' then you will be received OTP on your mobile.
  • Put OTP and click on 'Verify OTP'
  • Now you 'Logged-In'

Can I buy from www.dnscreative.in without creating an account?

Yes, you can directly call at +91 9011025557, 8605010233, 8605010234.


How do I change my personal information?

You can change your personal information from the My Profile page by logging in. Now you can modify your account details and you are good to go.


ORDER/SHIPPING RELATED


How do I track my order?

Once we received your order, we process it within 1-2 working days. Once the order is shipped with our shipping partners you will get notified via email and SMS containing the Shipping partner along with the Tracking ID and tracking URL [Shipping Partner]. You can track your order on www.dnscreative.in using your order id and billing email or mobile no.

Track your order here.


How soon order get delivered?

DNS Creative Products deliver an order within 5-15 days depending upon the delivery location.


Is delivery services available on my location?

To know if a delivery option is available in your area, please enter the pincode on the product page.


Are there any shipping/delivery charges?

We offer FREE SHIPPING all over in India.


What happens if products shipped and I want to cancel the order?

Once the order is shipped from our warehouse, and the customer wants to cancel the order. The cancellation charges are subject to apply.


Can I change my delivery address after placing the order?

Post placing the order, You can change the delivery address if the product is not shipped. Kindly reach out to us at +91 9011025557, email us at [email protected] (Subject to the new delivery address is in the same city )


What if I am not at home when you arrive?

Our delivery executive will share a confirmation call one day before delivery. In case of non –availability, kindly inform the delivery executive.


CANCELLATION & RETURNS


How can I Cancel my order?

You can cancel your order online or call us before the product has been shipped. Your entire order amount will be refunded. Your order cannot be cancelled once shipped.


Can I return/replace my product?

Yes, any products can be returned within 7 days after delivery, on the below-mentioned conditions only:

  • Defective
  • Damaged
  • Incorrect products

In the above cases, customer need to share damage, defective or incorrect product(s) images on +919011025557 via WhatsApp or send email on [email protected].

For any other queries related to return and refund, please call us on  +91 9011025557, 8605010233, 8605010234 (10.00 am - 6.00 pm IST), or email [email protected] for any queries or concerns about our return and cancellation policy.


PRODUCT TECHNICAL INFORMATION


What is the minimum space required?

It takes just depth 5 inches of space to accommodate all your family footwear. There is no floor space required at all.


Can I install it myself?

To install the product by your self please see our installation video. However, we recommend you to hire a professional carpenter.


What are the specifications & color?

Please visit our website https://www.dnscreative.in/.


Can I get a customized shoe rack or is it customizable?

Sorry, at this time DNS creative products do not provide customized products.


What material is been used?

We have used fine quality TATA CRCA Metal sheet with 7 tank process powder coating. (To see our DNS Metal Shoe Rack making video please click here.)

 

What size of shoes can be kept in each shelf?

Shoes with the Indian Standard can be kept in each shelf. Ladies footwear with high heels of up can be accommodated easily.


Can we clean it with water and Collin?

Since it is finely powder coated and totally rusts free. Yes, it can be cleaned with water and also with Collin.


Can we keep wet shoes in DNS Shoe Rack?

This is the biggest advantage this shoe rack has apart from space-saving, Wet footwear can be kept inside without any precaution.


What is the durability of DNS Shoe Rack?

Minimum Durability for this product is 10 to 15 years.


What are best place to install DNS Shoe Rack?

DNS Metal Shoe Rack is wall mounted. Some of the common areas where it is installed are behind the main door, Wall near the main door, outside main door (it has lock & key hence OK to install outside)


What are dimensions of DNS Metal Shoe Rack?

Our modal wise dimensions chart given below - (Dimensions in inches)

Modal:-DNS1-12, Height:-55.5, Width:-29, DEPT:-5

Modal:-DNS2-09, Height:-41.0, Width:-29, DEPT:-5

Modal:-DNS3-08, Height:-55.5, Width:-20, DEPT:-5

Modal:-DNS4-06, Height:-29.5, Width:-29, DEPT:-5

Modal:-DNS5-06, Height:-41.0, Width:-20, DEPT:-5

Modal:-DNS6-04, Height:-55.5, Width:-12, DEPT:-5

Modal:-DNS7-06, Height:-16.5, Width:-58, DEPT:-5

 

What are dimensions of DNS  Milk box?

Our modal wise dimensions chart given below - (Dimensions in inches)

Modal:-DNS-MB01, Height:-12.0, Width:-11, DEPT:-5.5


What is the capacity of DNS Milk box?

3 Liters


Do you provide warranty?

1 year warranty.


PAYMENT


How safe it is to shop with dnscreative.in?

We want your online shopping to be safe and secure, so we use SSL (Secure Socket Layers)*, the standard security technology for online purchases. All your personal information, including your credit/debit card number, is encrypted by SSL while you place the order.

SSL encryption avoids the decoding of your information by anyone other than https://www.dnscreative.in/.

To check the security of your connection, you can look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".

We endeavour to make every transaction made by you, 100% safe.*SSL available only if you make payment through our payment gateway.


Can I place a COD Order?

Yes


What are modes of payment?

We accept Cash, Cheque, All Cards(Debit/Credit), UPI,  and Net Banking etc.


Do you have a financing or EMI plan?

There is no financing and EMI plan till now.


Can I now place orders using Pay on Delivery (Cash/Pay link)?

We are now accepting Cash/Pay on Delivery in all locations where we are delivering products.

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